Triage Jira like a senior engineer.
Connect Jira and let an Oya AI employee triage incoming bugs, create well-formatted issues from chat or email, summarize sprints, and chase status updates — without you opening Jira at all.
What it does
Bug triage
Read inbound bug reports, ask clarifying questions, and create properly formatted Jira issues with reproduction steps and severity.
Sprint summaries
Daily standups in Slack — what shipped, what’s blocked, what’s slipping — generated from the actual sprint board.
Issue updates & comments
Update statuses, transition through workflow, add comments, and link related issues — all from a chat command or webhook.
How to connect Jira
- 1
Open Channels & Apps
Pick an AI employee — typically a chief-of-staff, engineering-PM, or QA-lead role — and click the Jira tile.
- 2
Authorize Jira via Atlassian
Sign in to your Atlassian account and grant Oya access. Scopes are minimal and OAuth-managed by Atlassian.
- 3
Pick projects
Scope the AI employee to specific Jira projects so it doesn’t touch boards it shouldn’t see.
- 4
Set defaults
Default project, issue type, components, and assignee for AI-created issues. Saves a lot of clarification rounds.
Detailed walkthrough with screenshots: Channels & Apps in the docs.
What it doesn’t do (yet)
We’d rather be upfront about the edges than promise things we don’t deliver.
- Some Jira Service Management workflows have stricter validators we honor — the AI will fail loudly rather than guess.
- Custom screens with required fields the AI can’t infer will trigger a clarifying message.
- Confluence isn’t included in this integration — that’s a separate connector.
Frequently asked
Can the AI employee close my issues?
Only if you grant write scope and define the workflow transitions. Most teams start with create + comment only and expand once they trust it.
Does it work with Jira Server / Data Center?
The current integration targets Jira Cloud (Atlassian-hosted). Server / Data Center support is on the roadmap — let us know if you need it.
How does it handle custom fields?
It reads the schema from your project and asks for any required custom fields it can’t infer. If you have a "Customer Impact" field, you can teach the AI how to fill it.
How do I disconnect?
Open Channels & Apps, find Jira, and click Disconnect. We revoke our OAuth tokens immediately.
How is the data handled?
Issue content is processed for the active run and stored in your run history. We do not use your data to train any AI model.
A note on AI accuracy
Oya’s AI employees are powered by large language models and may produce inaccurate, incomplete, or out-of-date responses. They are tools to assist your work, not authoritative sources. Always verify important information — especially numbers, dates, names, and any business or financial action — before relying on AI-generated output. If your AI employee suggests a destructive action (deleting data, sending money, posting publicly), confirm it yourself before approving.
No model training
Your data is not used to train AI models. It’s used to do the work you asked for, then logged in your run history for your audit.
Full audit trail
Every AI employee action maps to a run in Oya. Inputs, outputs, tools used, cost — all visible and auditable.
Hire an AI engineering PM for your Jira board.
Free to connect. $10 in free credits. Approval-gated writes by default.