Run an AI receptionist for your Google Business Profile.
Connect Google Business Profile and let an Oya AI employee reply to reviews, post weekly updates, and keep multi-location listings consistent — with the right tone for your brand.
What it does
Review replies
Reply to new reviews within minutes in your brand voice — apologetic for negative, gracious for positive — and escalate the tough ones to you.
Posts & offers
Schedule weekly posts, promotions, and event announcements across one or hundreds of locations.
Multi-location consistency
Keep hours, descriptions, and Q&A consistent across every location with a single source of truth.
How to connect Google Business
- 1
Open Channels & Apps
Pick the AI employee that should handle your listings (often a customer-experience or local-marketing role).
- 2
Authorize Google Business Profile
Sign in with the Google account that manages your locations. We request the minimum scopes for posts and review replies.
- 3
Pick locations to manage
Scope the AI employee to specific listings, or grant access to all locations under your account.
- 4
Set tone and approval rules
Define your reply voice, set thresholds for human approval (e.g. all 1-star replies require your sign-off), and you’re live.
Detailed walkthrough with screenshots: Channels & Apps in the docs.
What it doesn’t do (yet)
We’d rather be upfront about the edges than promise things we don’t deliver.
- Photos cannot be uploaded by the AI yet.
- Q&A answers are supported but new questions can be flagged for human review.
- Some account types have stricter Google verification requirements.
Frequently asked
Will the AI employee auto-reply to all reviews?
Only if you let it. Many teams start with auto-reply for 4–5 stars and human approval for 1–3 stars. You configure that per AI employee.
Does this work for agencies with many clients?
Yes. Authorize at the account level and run different AI employees per client, each scoped to that client’s locations.
Can I review replies before they post?
Yes. Approval-required mode pings you in Slack/email with the proposed reply; approve in one click or edit before sending.
How do I disconnect?
Open Channels & Apps, find Google Business, and click Disconnect. We revoke OAuth tokens immediately.
How is the data handled?
Reviews and listing data are processed for the active run and stored in your run history for audit. We do not use your data to train any AI model.
A note on AI accuracy
Oya’s AI employees are powered by large language models and may produce inaccurate, incomplete, or out-of-date responses. They are tools to assist your work, not authoritative sources. Always verify important information — especially numbers, dates, names, and any business or financial action — before relying on AI-generated output. If your AI employee suggests a destructive action (deleting data, sending money, posting publicly), confirm it yourself before approving.
No model training
Your data is not used to train AI models. It’s used to do the work you asked for, then logged in your run history for your audit.
Full audit trail
Every AI employee action maps to a run in Oya. Inputs, outputs, tools used, cost — all visible and auditable.
Never miss another review reply.
Free to connect. $10 in free credits. Approval gates keep you in control.