Auto-reply to Page DMs with an AI teammate.
Connect Oya to your Facebook Page and let an AI employee handle the inbound — answer FAQs, capture leads, and pass real conversations to a human when they need it.
What it does
Page inbox replies
Reply to any DM that comes into your Facebook Page in seconds — with the tone and accuracy of a real teammate.
Lead capture
Ask qualifying questions, save responses to your CRM or a Google Sheet, and route hot leads to a human channel instantly.
Smart routing
Define which topics get a full automated reply and which trigger a handoff. Edge cases never get auto-answered.
How to connect Facebook Messenger
- 1
Open the Channels & Apps page
Pick the AI employee that should handle Messenger and click the Messenger tile.
- 2
Authorize via Meta
Sign in to the Facebook account that admins your Page and grant Oya the messaging scopes for that Page.
- 3
Pick the Page(s) to handle
You can connect one or many Pages and assign each to a different AI employee.
- 4
Set hours and handoff rules
Configure when the bot is active, which topics trigger a human handoff, and any compliance disclaimers to include.
Detailed walkthrough with screenshots: Channels & Apps in the docs.
What it doesn’t do (yet)
We’d rather be upfront about the edges than promise things we don’t deliver.
- Personal-profile messaging is not supported by Meta — Pages only.
- Outbound proactive messages outside the 24-hour customer window require a Meta-approved template.
- Voice and video messages are not supported yet.
Frequently asked
Does this work with personal Facebook profiles?
No. Meta only allows automated messaging for Pages. The AI employee operates as your Page persona, not as your personal account.
Can I connect more than one Page?
Yes. Connect as many Pages as you admin. Each can be routed to a different AI employee or share one.
What happens after Messenger’s 24-hour window closes?
You can only send proactive (non-reply) messages using Meta-approved tags or templates. Within the 24-hour window from the customer’s last message, you can reply freely.
How do I disconnect?
From the Channels & Apps page, click Disconnect on Messenger. We revoke Page-messaging scopes immediately.
How is the data handled?
Messages your AI employee sees are processed for the run and stored in run history for audit. We do not use your data to train any AI model.
A note on AI accuracy
Oya’s AI employees are powered by large language models and may produce inaccurate, incomplete, or out-of-date responses. They are tools to assist your work, not authoritative sources. Always verify important information — especially numbers, dates, names, and any business or financial action — before relying on AI-generated output. If your AI employee suggests a destructive action (deleting data, sending money, posting publicly), confirm it yourself before approving.
No model training
Your data is not used to train AI models. It’s used to do the work you asked for, then logged in your run history for your audit.
Full audit trail
Every AI employee action maps to a run in Oya. Inputs, outputs, tools used, cost — all visible and auditable.
Put an AI teammate on your Page.
Free setup. $10 in free credits. No card required.